Shipping policy

III. Return & Shipping Policy

Last Updated: August 15, 2026

1. Overview
Because our items are preloved, vintage, and often one-of-one, most sales are final. This policy explains how shipping works, when orders may be canceled, and the limited circumstances in which we accept returns. It is incorporated by reference into our Terms of Service.

2. Final Sale
Unless a product description or this policy expressly states otherwise, all items are sold Final Sale and are not eligible for return, refund, or exchange. Because most items are one-of-one, we encourage you to review the photos, measurements, sizing, and condition details, and to contact us with any questions before you purchase.

3. Shipping

• Processing time. Orders are typically processed within 2-5 business days. You will receive a confirmation and tracking information (where available) once your order ships.

• Shipping options and cost. Available shipping methods and their costs are shown at checkout. Delivery times depend on the method you select and are estimates, not guarantees.

• Local pickup. When local pickup is available, it will appear as an option at checkout for collection at our Harlem location, 371 Malcolm X Blvd, New York, NY 10027.

• Risk of loss. All orders are shipped pursuant to a shipment contract. Risk of loss and title pass to you upon our delivery of the items to the shipping carrier.

• International orders. For international shipments, you are responsible for any customs duties, import taxes, and related fees, which are not included in the price or shipping charges.

4. Order Cancellations by Modify
Because we sell both online and in our physical store, an item may occasionally sell in-store before our online inventory updates. If this happens after you order, we will cancel the affected order and issue you a full refund. We also reserve the right to cancel any order for suspected fraud, pricing or inventory errors, or unauthorized reseller activity.

5. Damaged, Defective, or Incorrect Items
We inspect items before they ship, but if your order arrives damaged in transit, materially not as described, or you received the wrong item, please contact us within 5 days of delivery at hello@modifythrift.com with your order number and clear photos of the item and packaging. We will review the issue and, at our discretion, offer a replacement (if available), a repair, or a refund. Signs of wear, age, or minor imperfections consistent with a preloved item's condition description are not considered defects.

6. Refunds
Where a refund is approved, it will be issued to your original payment method within 7-14 business days after we approve your request or receive the returned item. Original shipping charges are non-refundable except where an item was damaged, defective, or incorrect. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

7. Donations and Consignment
Mailed donations cannot be returned; please send only items you are ready to donate. Consignment and outright-sale intake, approval, payout, and any return of unsold items are governed by the separate consignment agreement or bill of sale you sign with us, not by this policy.

8. Contact
Questions about shipping or a return? Email us at hello@modifythrift.com with your order number, or visit us in store, Tuesday–Sunday, 12:00 PM–6:00 PM, at 371 Malcolm X Blvd, New York, NY 10027.